Where do you ship from?

📌 Please Note: All orders are shipped from our trusted suppliers in Asia.

• Reliable Suppliers: Carefully selected partners meet high-quality standards.
• Direct Shipping: Items ship straight from supplier warehouses to your address.
• Tracking Included: Every order includes a tracking number for easy monitoring.

How long does delivery take?

Delivery to Australia usually takes 7–12 business days, depending on location and courier.

• Processing Time: 1–3 business days.
• Tracking Updates: May take 1–3 business days to appear.
• Customs/Import Duties: Customers may be responsible for additional charges.

Do you offer free shipping?

Yes! Standard shipping is free on all orders to Australia.

• No Hidden Fees: Checkout price is final.
• Tracked Deliveries: Every parcel includes tracking.
• Reliable Delivery: Enjoy hassle-free, Australia-wide shipping.

What is your return policy?

Shop confidently — returns are accepted within 15 days of delivery for a full refund or exchange.

Return Conditions:
• Items must be unworn, unwashed, and in original condition with tags attached.
• Swimwear, intimates, and earrings are only returnable if faulty.
• Sale items may be eligible for store credit or exchange only.
• Customers cover return shipping unless the item is faulty or incorrect.

How to Return:
1. Contact us via support@auvrya.com with your order number.
2. Receive clear return instructions.
3. Refunds or exchanges processed within 1–3 business days of receiving the return.

How do you ensure product quality?

All items are produced by carefully selected overseas partners meeting strict quality, craftsmanship, and ethical standards. Each production step is monitored for high-quality materials, consistent finishes, and attention to detail.

This allows us to offer fashion-forward, durable pieces at accessible prices without compromising style or integrity.

How can I track my order?

Once shipped, you’ll receive a confirmation email with your tracking number and link to monitor your parcel.

Alternatively, track directly on our website:
1. Go to Order Tracking.
2. Enter your order number and email address.
3. Click Track to see delivery status.

📦 Tracking may take 1–3 business days to appear. For issues, contact support@auvrya.com.

How can I contact Auvrya?

Our friendly support team is ready to assist:

• Email: 📧 support@auvrya.com
• Contact Form: Submit your inquiry via our website.

We aim to respond within 24 hours on business days.